Official Chatwoot, with everything that was missing to support customers in Brazil.
fazer.ai maintains an open source Chatwoot fork, with native Baileys and Z-API, sales Kanban, internal team chat, and dozens of practical improvements. Over 160k GitHub downloads, official Chatwoot Inc. partner in Brazil.
+160k
GitHub downloads
2nd most-downloaded Chatwoot fork
+100
published releases
continuous evolution, driven by real demands
100%
open source
Free CE edition, Pro edition with extra features
The foundation is one of the best open source support platforms in the world.
Chatwoot is an independent product, by Chatwoot Inc. fazer.ai maintains an open source fork of that base, official Chatwoot Inc. partner in Brazil. Everything official Chatwoot ships out of the box is here — multi-channel, automations, help center, teams, reports. On top of that, we added what was missing to operate better in the Brazilian market.
Open source and self-hostable
Run on your own infrastructure, no SaaS lock-in. Your data stays where you decide and your operation does not stop if a vendor disappears.
Truly multi-channel
WhatsApp, email, Instagram, Facebook, website live chat, SMS, and API channels — all in a single inbox, with a unified contact history.
Automations, teams, and SLAs
Routing rules, macros, automatic assignment, specialty teams, SLAs, and business hours. The support flow comes off the spreadsheet.
Help Center, CSAT, and reports
Knowledge portals on your own domain, post-conversation satisfaction surveys, and team productivity dashboards.
Learn about official Chatwoot at chatwoot.com.
Full WhatsApp, with no intermediary stack.
Connect WhatsApp the way your customer needs. Each provider has its own use case, and on Chatwoot fazer.ai all of them run directly, with no intermediary stack.
Baileys (unofficial)
Point the phone at the QR code and you are done — your customer's WhatsApp is connected. No Evolution API, no external app, no extra stack to maintain.
Z-API
Native Z-API integration directly inside Chatwoot. Add the credentials and you are ready to support, no intermediary application.
WhatsApp Cloud API (official)
Meta's official API with Embedded Signup support and coexistence mode, where the customer keeps using the WhatsApp Business app on the phone alongside the API.
Emoji reactions
Agents react to messages right inside the conversation, and reactions sent from the connected phone also show up in the panel.
Group conversations
Manage WhatsApp groups directly inside Chatwoot, no separate tool needed.
Switch providers without losing history
Migrate a WhatsApp inbox between Baileys, Z-API, 360dialog, and Cloud API while keeping conversations, messages, contacts, and assignments.
Sales Kanban inside Chatwoot.
Turn conversations into sales with visual funnels. Tasks with start and due dates, labels, and priority synced with the conversation, automations per stage, and custom attributes in webhooks.
Learn about Kanban fazer.aiYour team's Slack, inside Chatwoot.
Discuss a support case in an internal channel and anyone on the team can open the lead's conversation directly, with the full history. No screenshots, no switching to the team's WhatsApp.
Small details that save hours every week.
Scheduled messages with recurrence
Schedule one-off or recurring messages (daily, weekly, etc.) with attachments, fast search, and keyboard shortcuts.
Read receipts
When an agent opens a conversation with unread messages, the contact automatically receives the read receipt.
Transactional emails in Portuguese
Password reset, invites, unlock, and confirmation respect the account language, with full Portuguese support.
Custom branding
Hide the Chatwoot brand and configure the name, icon, and color of your installation, including the mobile app install.
Custom HTML in the help center
Insert custom HTML in portal pages to include analytics, custom styles, or third-party widgets.
Keyboard shortcuts
Navigate between conversations, reply, assign, and resolve without lifting your hands off the keyboard. Small gains in seconds that add up to hours by the end of the week.
n8n community node.
Covers 100% of Chatwoot + Kanban operations, with a trigger node for webhooks that auto-registers in your instance. Install as a community node and start building automations right away.
On n8n, go to Settings → Community Nodes → Install, paste the package, and confirm. Then just use the Chatwoot fazer.ai and Chatwoot fazer.ai Trigger nodes in your workflows.
Everything that ships out of the box, plus what was missing.
The fazer.ai fork starts from official Chatwoot, so the entire base comes along. On top of that, we added the features Brazilian customer support needs.
Chatwoot features
In bothEverything official Chatwoot ships out of the box, also available in the fazer.ai fork.
- Multi-channel: email, Instagram, Facebook, web chat, and API channel
- Automations, macros, and routing rules
- Teams, automatic assignment, and business hours
- SLAs and response time metrics
- Labels, custom attributes, and custom views
- Help Center / knowledge portals
- Customer satisfaction surveys (CSAT)
- Full API and event webhooks
- Pre-chat forms and live chat widget
- Team productivity reports
fazer.ai additions
Exclusive to the forkWhat the fazer.ai fork adds on top of official Chatwoot.
- Native WhatsApp Baileys (QR code, no Evolution API)
- Native WhatsApp Z-API, no intermediary app
- WhatsApp group conversations
- Emoji reactions on WhatsApp
- Audio converted to play on any device
- Multiple attachments on WhatsApp Baileys and Z-API
- Switch WhatsApp providers without losing history
- Scheduled messages with recurrence
- Internal team chat (Slack-style)
- Transactional emails respecting the account language
- Custom branding and PWA with its own identity
- Bulk import of old emails via IMAP
- Custom HTML on Help Center portals
- n8n community node
- Support and documentation in Portuguese
- Sales Kanban integrated with conversations (Pro)
- Extended features in Internal Chat (Pro)
Premium from Chatwoot Inc.
With Enterprise licenseAdvanced features offered by Chatwoot Inc. via the Enterprise license, available in both official Chatwoot and the fazer.ai fork.
- SSO via SAML and OAuth
- Captain — Chatwoot Inc.'s support AI
- Detailed audit logs
- Advanced roles and permissions (Custom Roles)
Two ways to start now.
Sales Kanban + full Internal Chat
Visual sales funnels integrated with conversations, unlimited private channels, polls, and full search history. Licensed per instance.
Learn about Kanban fazer.aiLifetime 15% off, with our coupon
Premium features from Chatwoot Inc. (SSO, Captain, audit logs, and more). Official fazer.ai partnership coupon applied directly in your installation's panel.
Get the coupon