Updates from our Chatwoot fazer.ai editions

Includes changes from Chatwoot fazer.ai v4.14.0-fazer-ai.78.

⚡ Improvements

• Smoother WhatsApp status updates. Connection changes like reconnecting or refreshing the QR code no longer reload your whole inbox list, which is especially noticeable on accounts with many WhatsApp inboxes.

🐛 Fixes

• Mentions and Participating views. Conversations you were mentioned in or are following no longer go missing when assignee tabs are hidden; the Unassigned and All tabs stay available in these views.

Includes changes from Chatwoot fazer.ai v4.14.0-fazer-ai.77.

🐛 Fixes

• More reliable WhatsApp messaging. Contacts are now matched to the number WhatsApp actually recognizes, so messages get delivered and contact names show correctly.

Includes changes from Chatwoot fazer.ai v4.14.0-fazer-ai.76.

✨ What's new

• Mark any Kanban step as won. You can now choose which step in your funnel represents a closed-won deal, so the system tracks conversion correctly even when your pipeline ends in a custom step.

🐛 Fixes

• WhatsApp failed messages now show why. When a message fails to send via WhatsApp, the failure reason is visible right on the message.

Includes changes from Chatwoot fazer.ai v4.14.0-fazer-ai.75.

✨ What's new

• Reply to private notes. You can now quote a previous private note when writing to your team, keeping the internal discussion in context.
• Reactions on private notes. React with emoji to internal team notes, the same way you already do on WhatsApp messages.

Includes changes from Chatwoot fazer.ai v4.14.0-fazer-ai.74, which merges official Chatwoot 4.14.0. See the official release notes for the full list of upstream changes: https://github.com/orgs/chatwoot/discussions/14487

⚡ Improvements

• Redesigned invitation and confirmation emails. Chatwoot's new email layout, now available in pt-BR and en.