Privacy Policy

1. Introduction

fazer.ai Ltda ("fazer.ai", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in compliance with the General Data Protection Law (LGPD - Law No. 13,709/2018).

2. Data We Collect

We may collect the following types of information:

• Identification data: name, email, phone, position and company
• Usage data: information about how you interact with our services and platforms
• Technical data: IP address, browser type, device and operating system
• Communication data: records of interactions with our team
• Contractual data: information necessary for the provision of services

3. How We Use Your Data

We use your information to:

• Provide and improve our AI consulting and development services
• Communicate about projects, updates and relevant news
• Process payments and manage contracts
• Comply with legal and regulatory obligations
• Ensure the security of our systems and services
• Personalize your experience with our products

4. Legal Basis for Processing

The processing of personal data by fazer.ai is based on the following legal grounds under the LGPD:

• Contract execution: for the provision of contracted services
• Consent: when you opt in to receive marketing communications
• Legitimate interest: to improve our services and security
• Compliance with legal obligation: to meet legal and tax requirements

5. Data Sharing

We do not sell your personal data. We may share information with:

• Essential service providers (hosting, payment processing)
• Technology partners necessary for the execution of contracted services
• Public authorities when required by law

All third parties with whom we share data are contractually obligated to protect your information.

6. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Strict access controls
• Continuous security monitoring
• Regular backups and recovery plans
• Staff training in data protection

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Data related to contracts is retained for 5 years after the end of the business relationship, as required by applicable legislation.

8. Your Rights (LGPD)

You have the right to:

• Confirmation and access: to know if we process your data and access it
• Correction: to correct incomplete or outdated data
• Anonymization or erasure: to request when data is unnecessary
• Portability: to receive your data in a structured format
• Withdrawal of consent: to withdraw consent at any time
• Objection: to object to processing in certain circumstances

9. Cookies

We use essential cookies for website functionality and analytical cookies to understand how you use our services. You can manage your cookie preferences through your browser settings.

10. Changes to this Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or by email.

11. Contact and DPO

To exercise your rights or ask questions about privacy: